Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative for multiple shifts.

Key Responsibilities

• Serve as the first point of contact for field technicians needing support during installations
• Troubleshoot technical issues and document installation details and resolutions accurately
• Collaborate with project managers to address inventory, staffing, or scheduling challenges

Required Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service, technical support, or project coordination
• Proficiency with Microsoft Office tools, especially Excel
• Willingness to learn new technologies and troubleshoot hardware/software issues
• Flexibility to work different shifts and adapt to changing project needs