Spanish Bilingual Customer Retention Specialist

Job Summary

A company is looking for a Spanish Bilingual Customer Retention Specialist.

Key Responsibilities

• Educate and support customers requesting to cancel their policy through exceptional service via inbound calls and email
• Manage high call volumes while balancing empathy and productivity under tight deadlines
• De-escalate challenging situations and provide solution-oriented support to retain customers

Required Qualifications

• Bilingual fluency in Spanish and English is required
• 3 years of experience in a customer retention or similar role in a fast-paced call center environment
• 1+ years of experience in a customer service role
• Proven track record of success in retaining customers and handling cancellations
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment