Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative to serve its membership through effective communication and member advocacy.

Key Responsibilities

• Maintain high service level standards by meeting or exceeding service metrics and utilizing the TMA model
• Demonstrate quality decision-making skills and create solutions that meet member needs while managing risk
• Proactively address member friction points and contribute to continuous improvement ideas

Required Qualifications

• High School Diploma or equivalent required
• Minimum of two years customer service experience, preferably in a contact center environment
• Proficient knowledge of MS Office programs including Outlook, Word, and Excel
• Bilingual abilities, including fluency in Spanish, are preferred
• Ability to operate a computer and occasionally lift up to 10 pounds