Team Leader

Job Summary

A company is looking for an ERT Team Leader.

Key Responsibilities

• Manage day-to-day operations and problem-solving of a team to meet service levels and sales targets
• Coach, motivate, and develop team members while ensuring delivery of superior customer experience
• Compile performance reports and act as a liaison between team members and management

Required Qualifications

• At least 2 years of relevant people management experience
• High-level understanding of customer confidentiality standards
• Experience in providing constructive criticism and implementing corrective action plans
• Demonstrated ability to manage HR-related issues and conduct performance appraisals
• Strong analytical and strategic thinking capabilities