Employee Benefits Advocate

Job Summary

A company is looking for an Employee Benefits Advocate to support clients with employee benefit enrollment calls.

Key Responsibilities

• Answer inbound calls professionally and positively, providing support to clients
• Document caller inquiries accurately and ensure compliance in processing transactions
• Take accountability for the entire process from receipt of work to resolution

Required Qualifications

• Prior service center or customer service experience is required
• Experience in benefit administration, insurance brokerage, or insurance provider is preferred
• Strong customer-centric mindset and teamwork orientation
• Comfortable with technology and exceptional phone etiquette
• Internet speeds above 20 Mbps (Download) and 5 Mbps (Upload) are required