Implementation Manager

Job Summary

A company is looking for a Manager of Implementation.

Key Responsibilities

• Lead and inspire the Customer Success team to maximize customer lifetime value through retention and advocacy
• Develop proactive outreach programs to enhance customer adoption and optimize implementations
• Utilize customer feedback and data analysis to drive operational excellence and improve customer engagement

Required Qualifications

• Associate/Bachelor's degree or equivalent experience
• 4+ years of management experience, particularly in SaaS software
• Experience managing technical customer-facing teams of over 20 members
• Strong project management skills and a people-oriented leadership style
• Fluency in English and basic computer proficiency, including Excel