Support Application Specialist

Job Summary

A company is looking for a Support Application Specialist.

Key Responsibilities

• Provide Tier 3 agent and application support, resolving issues and ensuring a positive customer experience
• Manage incidents and changes to support applications, coordinating with engineering for SIS migrations
• Generate reports and analyze data to identify trends and opportunities for improvement

Required Qualifications

• 2-4 years in technical or application support (SaaS/EdTech preferred)
• Proficiency with ticketing systems (Zendesk ideal) and escalation workflows
• Familiarity with SIS systems, rostering, or API integrations is a plus
• Bachelor's degree or equivalent work experience