Bilingual Customer Success Manager

Job Summary

A company is looking for a Bilingual Customer Success Manager.

Key Responsibilities

• Establish clear client retention goals and build post-sale relationships with clients
• Assist customers with onboarding, product navigation, and training in both English and Spanish
• Identify upsell opportunities and proactively re-engage inactive clients

Required Qualifications

• Minimum of 3 years of inbound sales or customer success experience
• Fluency in English and Spanish (both written and verbal)
• SaaS solutions experience, preferably in the construction industry
• Bachelor's degree in Business, Communication, or similar fields is preferred
• Familiarity with contact management and sales automation tools