Bilingual Dutch Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician - Bilingual Dutch/English.

Key Responsibilities

• Provides support via phone, e-mail, and chat for corporate clients on various PC hardware and software applications
• Assists users with troubleshooting issues related to Outlook, Microsoft Operating Systems, and Office products
• Handles 50-60 technical issues per day, ensuring efficient resolution and maintaining regular attendance

Required Qualifications

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365 support
• Familiarity with ticketing systems like ServiceNow and effective troubleshooting skills
• Proficient use of Microsoft Office applications