Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Manage patient billing inquiries and ensure timely resolution of concerns through effective communication
• Assist patients with understanding billing statements and make necessary charge corrections to accounts
• Document all account activities accurately and follow established scripts for consistent service delivery

Required Qualifications

• Minimum three years of experience in healthcare customer service
• Bachelor's degree preferred
• Proficiency in Raintree Navigation
• Strong organizational and time management skills
• Ability to work independently and manage multiple tasks simultaneously