Healthcare Customer Care Agent

Job Summary

A company is looking for a Healthcare Customer Care Agent who will provide compassionate and knowledgeable support to callers.

Key Responsibilities

• Answer customer inquiries with professional courtesy and exceptional service
• Facilitate problem resolution via telephone and document all call information accurately
• Navigate multiple computer systems while engaging with customers and follow-up as necessary

Required Qualifications

• High School Diploma or GED
• Prior call center or customer service experience is highly desired
• Basic computer literacy, especially with Windows-based systems
• Ability to sit for extended periods of time
• Must pass a background investigation and drug screen