Customer Support & QA Specialist

Job Summary

A company is looking for a Generative AI Customer Support & QA Specialist.

Key Responsibilities

• Capture, document, and triage customer-reported issues while managing support ticket systems
• Test platforms and validate new agent versions against defined acceptance criteria
• Maintain client-facing documentation and support version control for prompts and agents

Required Qualifications

• Strong experience in a customer support, QA, or technical troubleshooting role
• Familiarity with support ticket systems such as Jira
• Familiarity with generative AI tools (e.g., ChatGPT, custom GPTs)
• Ability to follow structured testing protocols and acceptance criteria
• Strong documentation and knowledge management skills