Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative who will assist healthcare providers, veterans, and beneficiaries with claims inquiries.

Key Responsibilities

• Answer incoming calls and provide first call resolution for claims-related inquiries
• Research and evaluate medical claims for proper adjudication and document call activity
• Maintain knowledge of VA regulations and ensure all calls are resolved before the end of the shift

Required Qualifications

• High School Diploma or GED required
• General office skills and knowledge of standard office equipment
• Working knowledge of software such as Excel and Word
• Data entry and 10 key experience necessary
• Preferred 1-2 years' experience in customer service and/or call center environment