Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Remote).

Key Responsibilities

• Manage customer relationships through regular trainings, webinars, and outreach to drive EBC usage
• Collaborate with internal teams to ensure a seamless customer experience
• Analyze customer data to provide recommendations and advocate for best practices

Required Qualifications

• 4+ years of customer success experience in relevant fields
• Ability to build strong customer relationships, including with c-level executives
• Proficiency in data analysis, particularly in MS Excel; Smartsheet experience is a plus
• Proven track record of meeting and exceeding goals
• Experience in a 1:many customer success model is a plus