Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide customer support for their technology products.

Key Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and remote sessions
• Analyze data and troubleshoot technical issues to identify root causes and provide solutions
• Document cases in the tracking system and contribute to the knowledge base with solutions and best practices

Required Qualifications

• 2+ years of experience in a technical, customer-facing role
• BS/BA degree
• Strong troubleshooting skills in email systems, networking fundamentals, operating systems, and database concepts
• Familiarity with web technologies and cloud environments
• Experience with tools such as Sumologic, IIS, Active Directory, or PowerShell is a plus