Senior Customer Success Manager

Job Summary

A company is looking for a Senior National Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with customers to understand their needs and deliver tailored solutions
• Collaborate with the Strategic Account Manager to gather customer feedback and influence product and marketing strategies
• Identify upsell opportunities and monitor customer health to maximize retention and growth

Required Qualifications

• 4+ years of experience in Customer Success or Account Management
• Expertise in managing top-tier client portfolios with a strategic approach
• Strong executive presence for conducting high-level business discussions
• Proficiency in CRM systems, with experience in Salesforce and Tableau preferred
• Extensive client-facing experience in the multifamily or prop-tech industry