Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to troubleshoot and resolve customer technical issues.

Key Responsibilities

• Identify process gaps and provide feedback for improvement and best practices
• Assist in implementing readiness programs and mentor new engineers
• Resolve customer issues through problem-solving and collaboration, ensuring effective communication throughout the process

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of relevant experience OR 3+ years of experience in technical support or consulting
• Ability to meet security screening requirements
• Microsoft Technology Certifications preferred
• 3+ years of troubleshooting experience in IT support roles, especially with Microsoft technologies
• Experience supporting SharePoint and OneDrive for Business