Florida Licensed Social Service Specialist

Job Summary

A company is looking for a Social Service Specialist/Healthcare Customer Service Representative, Remote.

Key Responsibilities:

• Responds to calls from clients' members or patients regarding eligibility for benefits and access to community social services
• Engages members in assessments to identify needs and eligibility for resources related to social determinants of health
• Researches and provides options for community resources, assists members in accessing identified resources, and ensures member satisfaction through follow-up contact

Required Qualifications:

• 1+ years of experience in a professional office and fast-paced environment
• 1+ year of experience in a Customer Service Center
• At least one year of social services or healthcare experience desired
• High School Diploma or GED equivalent; Bachelor of Social Work strongly preferred
• Strong computer and data entry skills