Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for mortgage loan borrowers during the loss mitigation process
• Communicate with borrowers regarding their accounts, loss mitigation options, and foreclosure processes
• Ensure compliance with state and federal laws while maintaining internal control standards

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Ability to communicate effectively and professionally over the phone
• Proficiency with word processing and spreadsheet software
• Excellent customer service skills