Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Develop and maintain strong relationships with customers to ensure their success and satisfaction
• Identify opportunities for upselling and cross-selling to enhance customer value
• Collaborate with internal teams to address customer needs and drive product improvements

Required Qualifications

• Proven experience in customer success or account management roles
• Strong understanding of customer success metrics and strategies
• Experience working with cross-functional teams
• Ability to analyze customer data to inform decision-making
• Familiarity with SaaS products and technology