Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative I.

Key Responsibilities

• Serve as the first point of contact for customers, handling inquiries across phone, email, and chat
• Provide clear, timely resolutions or direct customers to appropriate resources
• Accurately document customer interactions, issues, and solutions in the tracking system

Required Qualifications

• Customer-first mindset with a willingness to learn new products and processes
• Ability to remain calm and professional in all interactions
• Strong organizational skills for documenting customer cases
• Comfortable working in a fast-paced environment with multiple communication channels
• Collaborative spirit and willingness to support teammates