Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative who will provide technical support and troubleshooting for customers.

Key Responsibilities

• Identify, research, and resolve technical and end-user application failures
• Educate and coach customers on best practices for using products and services
• Document all research and customer interactions in Salesforce to ensure reliability

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of customer service or contact center experience
• General automotive knowledge
• Experience troubleshooting hardware, software, and network-related issues
• Ability to quickly learn new technologies and solve problems efficiently