Shared Services Manager

Job Summary

A company is looking for a Shared Services Manager to join their Client Success team.

Key Responsibilities

• Lead and manage shared service team members, providing coaching and development
• Establish and refine operating models, SOPs, and workflows in collaboration with the Client Success organization
• Act as the escalation point for urgent client issues and drive process innovation to improve operational efficiency

Required Qualifications

• Demonstrated experience in people leadership and building processes
• Familiarity with California and East Coast benefits markets for both large and small groups
• Expertise in benefits administration, renewals, enrollments, and eligibility management
• Comfort with financial analysis and tools like Excel and reporting dashboards
• Proven ability to create scalable workflows and enable cross-team collaboration