Partner Support Specialist

Job Summary

A company is looking for a Partner Support Specialist to provide technical assistance and support to educators and administrators.

Key Responsibilities

• Respond to inquiries from teachers and administrators regarding resources and support
• Manage roster imports to ensure accurate student and staff data integration
• Assist users with platform navigation and troubleshoot login and activity issues

Required Qualifications

• Familiarity with educational platforms and tools (e.g., Clever, Chrome)
• Experience with support ticketing systems and CRM platforms
• Ability to work independently and manage multiple support requests
• Comfort with troubleshooting browser-based applications and user devices
• Experience in a school or educational technology environment