Customer Success Team Lead

Job Summary

A company is looking for a Team Lead, Customer Success.

Key Responsibilities

• Lead and develop a high-performing team of Customer Success Managers
• Develop and implement customer success strategies and optimize customer journeys
• Achieve team targets for revenue retention and growth through effective relationship management

Required Qualifications

• Experience in leading and managing Customer Success teams, preferably in a SaaS environment
• Proven ability to develop and execute customer success strategies
• Strong understanding of customer health metrics and feedback systems
• Experience in cross-functional collaboration with Product, Sales, and Marketing teams
• Ability to manage team performance metrics and reporting