Senior Client Service Specialist

Job Summary

A company is looking for a Senior Client Service Specialist to manage complex servicing needs for commercial card program clients.

Key Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners
• Perform account maintenance and assist with product integration projects
• Resolve client escalations and provide process improvement guidance

Required Qualifications

• Five or more years of experience in financial services or banking, preferably in commercial or consumer sectors
• Experience in client escalation management and support
• Organizational skills with the ability to prioritize work in a fast-paced environment
• Ability to identify inefficient processes and recommend solutions
• Proficiency with PCs and standard Microsoft Office software