Escalation Manager

Job Summary

A company is looking for an Escalation Manager, CLAIM RESOLUTION.

Key Responsibilities

• Manage complex client issues as the final escalation point and drive actionable insights across Product and Revenue Cycle Management
• Develop and maintain professional client relationships while balancing individual case management and team support
• Lead initiatives to improve department processes and tools, ensuring effective project management and resource alignment

Required Qualifications

• Medical billing or US healthcare experience, or the ability to quickly learn foundational concepts of US healthcare and medical billing
• Bachelor's degree or equivalent experience
• Customer-centric mindset with a focus on empathy and collaboration
• Strong project management skills, including task planning and resource alignment
• Proficiency in Excel and other business tools