North Carolina Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the advocate for providers by resolving issues efficiently
• Provide support through multiple channels including calls and chats
• Collaborate with internal partners to ensure timely issue resolution

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with issue resolution
• Experience navigating computer systems and software
• Ability to work flexible 8-hour shifts during specified business hours