Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director of Success & Support.

Key Responsibilities

• Lead global Customer Success and Technical Support teams, setting vision and priorities
• Define and execute strategies for customer engagement and relationship management
• Oversee the evolution of technical support to ensure a customer-first approach

Required Qualifications

• 10+ years in Customer Success, Technical Support, or related roles, with at least 5 years in senior leadership
• Experience leading global teams in a B2B SaaS environment
• Strong executive presence and ability to engage with C-suite leaders
• Proven track record in scaling customer programs and managing strategic accounts
• Operational acumen to bring structure and metrics while maintaining agility