Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative responsible for handling inbound client calls and related duties.

Key Responsibilities

• Receive and categorize 100 to 150 inbound client calls according to Standard Operating Procedures
• Maintain a general understanding of policies and procedures relevant to the role
• Perform additional duties as assigned by management

Required Qualifications

• High School Diploma or equivalent required
• At least one year of experience in customer service, call center technology, or a related field
• Proficient in data entry skills, including keyboard, mouse, and 10-keypad
• Ability to type a minimum of 35 WPM, with a typing test administered during the interview
• Basic knowledge of Microsoft Office