Director of Client Services

Job Summary

A company is looking for a Director of Client Services in Claim Operations for Group Disability.

Key Responsibilities

• Oversee the service experience for employer accounts, ensuring timely and accurate service delivery
• Lead a team of 15-20 professionals, fostering a culture of accountability and continuous improvement
• Collaborate with internal stakeholders to support employer account retention and growth initiatives

Required Qualifications

• Bachelor's degree required; advanced degree or professional designation preferred
• 8+ years of experience in client services, claims, or operations within the insurance or group benefits industry
• Demonstrated experience leading teams of 15+ employees, including direct leadership of people leaders
• Strong knowledge of disability and absence management products and claims processes
• Proven ability to drive operational improvements while maintaining a client-centric focus