Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual Call Center Representative for the IHA Scheduling Team.

Key Responsibilities:

• Handle inbound and outbound calls to schedule health assessment visits
• Address customer needs, complaints, and provide solutions while ensuring customer satisfaction
• Utilize software and tools to meet call center metrics and provide excellent customer service

Required Qualifications:

• 2+ years of call center experience in a target-driven environment
• Experience in an outbound sales process is a plus
• Must possess a Windows-based laptop/desktop with video-calling capabilities
• Ability to work flexible hours, including possible Saturday hours
• Proficiency in MS Office applications and data entry skills