Social Media Support Specialist

Job Summary

A company is looking for a Social Media & SMS Support Specialist.

Key Responsibilities:

• Respond to customer inquiries via email/SMS and social media promptly and professionally
• Manage social media interactions, including comments on ads and direct messages across platforms
• Foster engagement within the company's Facebook Groups and report on engagement metrics

Required Qualifications:

• Minimum 3 years of experience in customer service
• Experience in a retention-focused or customer success role preferred
• Previous experience in social media management or online community management is an advantage
• Ability to work independently in a fast-paced remote environment
• Willingness to work night shifts and on rotating weekends as needed