Claim Processing Representative, DentaQuest

About the position

Responsibilities
• Consistently process entry level and intermediate claim queues with a 99% or greater accuracy rate.
• Adhere to approved claim workflow requirements to maximize efficiency.
• Serve as backup to Claim Administration team for entry-level adjustments to claims as necessary to meet corporate goals.
• Serve as back up to call center during peak periods by taking provider and member calls to ensure corporate-wide service levels are consistently achieved.
• Successfully complete basic claim-related projects, as assigned.
• Other duties as needed or required.

Requirements
• Associate degree or two years of experience in a business environment.
• Strong math competency.
• Ability to efficiently operate computer.
• Strong interpersonal, written and verbal communication skills.
• Attention to detail, accuracy and organization skills are essential.
• Self-motivation demonstrated by a readiness to learn more and assume new challenges.
• Cooperative, professional, and effective interaction skills with co-workers, business partners, and visitors.
• Ability to work in excess of 40 hours in one week.
• Ability to use Microsoft Office (Word, Excel and Outlook).
• Understanding of general insurance principles.
• Able to follow verbal and written instructions.
• Ability to read and comprehend at a high school level.
• Required to attend additional training as requested/deemed necessary.

Benefits
• Generous vacation and sick time.
• Market-leading paid family, parental and adoption leave.
• Medical coverage.
• Company paid life and AD&D insurance.
• Disability programs.
• Partially paid sabbatical program.
• 401(k) employer match.
• Stock purchase options.
• Employer-funded retirement account.