Managed Security Specialist

Job Summary

A company is looking for a Managed Security Specialist to provide support for their security products.

Key Responsibilities:

• Answer and troubleshoot inbound customer inquiries via phone and email
• Onboard new subscribers and administer Microsoft 365 for customers
• Document interactions and monitor open cases using Salesforce

Required Qualifications:

• 2+ years of experience in customer service
• 3+ years of experience in technical support roles
• Strong understanding of endpoint security
• MS-900 Certification (Preferred)
• CompTIA Security+ certification (Preferred)