Job Summary
A company is looking for a Retention Specialist responsible for retaining customers and revenue through effective communication and problem resolution.
Key Responsibilities
- Respond to cancellation requests via phone and email
- Collaborate with other teams to resolve customer issues
- Document customer status and manage billing accurately
Required Qualifications
- 2+ years of experience in customer service or related fields
- Knowledge of car dealership operations
- Experience with CRM ticketing systems
- Familiarity with general computer troubleshooting
- Sales experience is a plus but not required
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