Member Support Specialist

Job Summary

A company is looking for a Member Support & Enrollment Specialist to join their Member Experience team.

Key Responsibilities

• Provide outstanding phone support to members, addressing their needs and concerns
• Guide members through the enrollment process, ensuring understanding and comfort with technology
• Resolve technical issues related to mobile and desktop technologies for members

Required Qualifications

• High school diploma or equivalent
• Proven experience in a call center or customer service environment
• Ability to troubleshoot various mobile and desktop technologies
• Flexible availability, including working until 9:00pm EST on weekdays