California Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative for a remote temporary position.

Key Responsibilities

• Handling inbound provider calls related to claims, benefits, and general inquiries
• Documenting call details accurately and efficiently
• Meeting performance metrics, including Average Handle Time (AHT) and quality standards

Required Qualifications

• Experience in healthcare customer service, preferably in a provider-facing role
• Familiarity with claims processing, benefits, and eligibility
• Ability to navigate multiple systems and document efficiently
• High level of empathy, patience, and professionalism