IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist I to provide exceptional customer support for technical assistance inquiries.

Key Responsibilities

• Serve as the initial point of contact for all incoming customer support inquiries via phone, email, or support portal
• Own, manage, and resolve customer issues from initial report to resolution unless escalation is required
• Accurately document all interactions and troubleshoot steps in the ticketing system

Required Qualifications

• High school diploma required; college degree in IT-related field preferred
• Familiarity with Windows and Mac operating systems, Microsoft 365, and basic network troubleshooting
• Relentless commitment to providing a positive customer experience
• Strong time management and prioritization skills
• Proactive approach to troubleshooting and resolving technical issues