Bilingual Healthcare Insurance Professional – Remote, Spanish Preferred

About the position

Responsibilities
• Assist individuals in understanding their coverages and selecting the right products and services to meet their personal health and financial needs.
• Provide full lifecycle customer service and sales, including accepting inbound calls and making follow-up calls.
• Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner.
• Identify additional needs customers may have and help them upgrade products or services.

Requirements
• Current Health insurance license in your state of residence.
• Bilingual in English and Spanish.
• High speed internet (> 25 mbps).
• Minimum six (6) months sales experience.
• Integrity to follow HIPAA guidelines on maintaining patient privacy.
• Strong customer service orientation.
• High school diploma or equivalent.
• Computer experience.

Nice-to-haves
• Experience in the healthcare insurance industry.
• Familiarity with customer relationship management (CRM) software.

Benefits
• Guaranteed hourly wage plus performance bonus opportunities.
• Base wage of $19 per hour, with an additional stipend of $5 during the defined season (July 15th to December 15th), bringing pay to $24/hr.
• Monthly pay-for-performance bonus, potentially increasing earnings to $28/hr during the season.
• Tuition reimbursement.
• Health and wellness incentives.
• Paid time off (PTO).