Help Desk Support Analyst

Job Summary

A company is looking for a Help Desk Support Analyst - Associate.

Key Responsibilities

• Provide remote support via telephone and chat for end users
• Document and manage end user requests in the Incident Tracking System
• Participate in meetings and apply feedback for continuous improvement

Required Qualifications

• Familiarity with modern technology and best support practices
• Prior customer service experience is required
• Ability to work in a fast-paced environment
• Technical certifications such as A+, N+, Security+, HDI, or ITIL are preferred
• Basic understanding of UPMC technologies and troubleshooting processes