Weekend Technical Support Analyst

Job Summary

A company is looking for a Weekend Technical Support Analyst to provide technical support during weekend shifts.

Key Responsibilities

• Provide technical solutions within Service Level Agreements using analytical and creative problem-solving skills
• Monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and communication
• Develop and maintain strong technical expertise on all company products and related devices/platforms

Required Qualifications

• 2+ years of experience in technical support or a similar role
• Knowledge of SQL for writing, interpreting, and troubleshooting queries
• Ability to analyze logs and troubleshoot technical issues
• Strong customer service orientation and ability to work in a team
• University, Cegep, or technical degree related to information systems or supply chain is a plus