California Licensed Customer Success Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer.

Key Responsibilities

• Serve as the technical lead in customer success engagements to ensure operational value and ROI
• Partner with Customer Success Managers to execute customer success plans aligning technical adoption with business goals
• Deliver advanced product enablement through training, workshops, and best practice guidance

Required Qualifications

• Bachelor's or Master's in Computer Science, GIS, Engineering, Fire Science, or related field
• 7+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical Consultant)
• Expertise with GIS platforms (ArcGIS, QGIS) and data-driven decision support
• Proven ability to drive post-sales value realization in enterprise accounts
• Experience in supporting critical infrastructure or wildfire risk management is highly desirable