Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide solutions for customer inquiries related to Continuous Glucose Monitoring (CGM).

Key Responsibilities

• Answer customer questions about the application and its services effectively
• Diagnose and resolve customer issues related to system configuration and product functionality
• Document support requests and maintain communication with customers to ensure their needs are met

Required Qualifications

• Prior experience in providing software support to external customers
• Experience with Continuous Glucose Monitoring and relevant software applications
• Preferred Bachelor's degree in finance, business, healthcare, technology, or a related field
• Technical aptitude for troubleshooting and resolving issues efficiently
• Experience working in a remote environment