Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager to join their Customer Success team.

Key Responsibilities

• Support trial users and convert high-intent leads
• Drive low-touch revenue growth through customer conversations and scaled strategies
• Manage an assigned book of business, including renewals and onboarding

Required Qualifications

• 3+ years of experience in Customer Success or Account Management at a SaaS company
• A commercial mindset, balancing customer advocacy with revenue outcomes
• Strong interpersonal and relationship-building skills
• A data-driven mindset with the ability to use customer insights to improve adoption and growth
• Proven track record of maintaining high customer satisfaction and retention rates