Level 2 Help Desk Technician

Job Summary

A company is looking for a Level 2 Help Desk Support Technician.

Key Responsibilities

• Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 and Level 2 tickets
• Manage tickets and service requests through HaloPSA, maintaining detailed documentation of all work and client communication
• Troubleshoot and support Microsoft 365 services and assist in supporting Microsoft Azure environments

Required Qualifications

• 3+ years of experience in technical support or helpdesk roles (MSP experience preferred)
• 2+ years of experience administering Microsoft 365 environments at scale
• Hands-on experience with Microsoft Azure, including hybrid integrations with on-premises Active Directory
• Strong troubleshooting skills with Windows Server and Active Directory
• Familiarity with RMM, PSA, and monitoring tools such as NinjaOne and HaloPSA