Customer Success Manager

Job Summary

A company is looking for a Manager, APAC Customer Success to lead their Customer Success team in the APAC region.

Key Responsibilities

• Lead and manage a team of APAC Customer Success Managers, providing coaching and performance feedback
• Build and maintain trusted relationships with stakeholders across various customer segments in APAC
• Establish foundational Customer Success processes and collaborate with leadership to execute regional strategies

Required Qualifications

• Bachelor's degree in Business or related field; advanced degrees and certifications are a plus
• 6-8 years of experience in customer success, account management, or related roles within the SaaS industry
• 3+ years of management experience, ideally in building or leading small regional teams
• Proven ability to operate in ambiguous, high-growth environments
• Strong track record of driving customer adoption, retention, and expansion