Client Services Specialist

Job Summary

A company is looking for a Client Services Specialist to provide technical support and troubleshooting for specific applications.

Key Responsibilities

• Resolve tickets submitted to Application Support by internal and external stakeholders
• Perform root cause analysis and manage application configuration for optimal function and performance
• Create and maintain Standard Operating Procedure documentation

Required Qualifications

• 1+ years of customer service experience
• Experience with at least one reporting-based product (e.g., MS Excel, MS Power BI, Tableau)
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint