Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer satisfaction and drive product adoption.

Key Responsibilities

• Develop and execute customer experience strategies focusing on satisfaction, retention, and expansion
• Analyze customer data to identify opportunities for increased engagement and product adoption
• Manage key accounts and collaborate with cross-functional teams to address customer issues

Required Qualifications

• 3-5 years of experience in a customer-facing role with a focus on revenue goals
• Experience in a B2B customer success role, preferably with SaaS
• Proficiency in CRM software and customer success tools
• Strong project management skills and ability to thrive in a dynamic environment
• Understanding of basic IT security principles and data privacy best practices