Customer Experience Solutions Engineer

Job Summary

A company is looking for a Customer Experience Solutions Engineer.

Key Responsibilities

• Engage with customers and partners to translate business requirements into effective solutions
• Conduct product demonstrations and manage customer feature requests while collaborating with product teams
• Provide technical support and training to sales teams and partners, ensuring a deep understanding of the product portfolio

Required Qualifications

• 4+ years of experience in Contact Centre technologies and SaaS environments
• Proven experience in a pre-sales role within a direct or channel environment
• Strong knowledge of telecommunications network design and VoIP protocols
• Ability to provide technical leadership and mentor team members
• Willingness to travel as needed for customer engagements and events